PhotoKeep — Support

October 31, 2026

Email contact@smartnesshome.com with the app name, app version, device and OS version, the steps you took and what happened. Remove sensitive information from screenshots. Never send passwords, authentication codes or vault keys.

Before contacting support

Check permissions in system settings, available storage and the app’s platform limitations. Back up important content before reinstalling. Reinstallation may lose local data.

Product limitations

Vault recovery requires the device key or an exported encrypted backup and its password. Lost keys and passwords cannot be recovered. Explicit exports leave the vault. Screenshots or external cameras cannot be universally prevented.

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